News
Fines and sanctions against companies in Peru, with the exact resolution and a link to the underlying-rights guide.
Indecopi fines a Chachapoyas private school S/105,270 on first instance for improper charges and steering uniform purchases
The Commission of Indecopi's San Martín Regional Office fined Empresa Educativa Grupo Horna S.A.C. 19.14 UIT for charges that are not allowed, late-payment interest above the legal limit, and steering the purchase of textbooks and uniforms. The school can appeal.
19.14 UIT — S/ 105,270
27 Aug 2026 · INDECOPIIndecopi fines Móvil Bus S/75,790 for hiding its fares and printing tickets in illegible type
Indecopi upheld a fine against the bus company Móvil Bus for not displaying its price list and for printing tickets with text below the legal minimum size.
13.78 UIT — S/ 75,790
24 Aug 2026 · INDECOPIIndecopi fines Ripley, BanBif and Santander Consumer more than S/281,000 for making it hard for customers to complain
Indecopi sanctioned three financial institutions on first instance for demanding requirements not set out in the law before they would process customers' complaints.
51.12 UIT — S/ 281,160
20 Aug 2026 · INDECOPIIndecopi upholds fine against BBVA for refusing the Complaints Book at a branch in Puno
Indecopi upheld on second instance a S/27,500 fine against BBVA because a branch in Puno told a customer to complain through digital channels instead of helping him file his complaint on site.
5 UIT — S/ 27,500
17 Aug 2026 · INDECOPIIndecopi upholds fine against Latam for not boarding a passenger with a disability first in Arequipa
Indecopi's Specialized Consumer Protection Chamber upheld a fine of 3 UIT (S/16,500) against Latam Airlines Perú for not giving priority treatment to a passenger with a disability when boarding an Arequipa-Lima flight.
3 UIT — S/ 16,500
30 Jul 2026 · SUNASSSunass fines Seda Huánuco 31.10 UIT for missing its management targets
Sunass fined the water utility Seda Huánuco 31.10 UIT, about S/171,050, for not meeting its management targets between May 2024 and April 2025. Sunass's official register of sanctions lists it as consentida (not challenged, and therefore final).
31.1 UIT — S/ 171,050
22 Jul 2026 · INDECOPIIndecopi fines Pedidos Ya for adding a S/3.90 tip by default in its app
Indecopi fined Delivery Hero Perú S.A.C., which runs Pedidos Ya, 3.78 UIT for automatically adding a tip at checkout without the consumer's express consent, and ordered that users type in the tip amount themselves.
3.78 UIT — S/ 20,790
10 Jul 2026 · ANPDData Protection Authority fines Caja Ica 53 UIT on first instance for using personal data without consent
Peru's National Personal Data Protection Authority fined Caja de Ahorro y Crédito de Ica 53 UIT on first instance, after a complaint from a person who received a letter with their personal data offering them a loan. It is a first-instance decision.
53 UIT — S/ 272,950
4 Jun 2026 · INDECOPIIndecopi upholds fine against travel agency for refusing to refund a canceled trip to Mexico
Indecopi upheld on final appeal a S/8,525 fine against Qay Pacha Tours for refusing to refund USD 2,094 to two consumers after canceling a tour package to Mexico.
1.55 UIT — S/ 8,525
22 May 2026 · INDECOPIIndecopi upholds fine against Scotiabank, BBVA and a Chimbote restaurant over unrecognized card charges
In two separate cases, Indecopi upheld on final appeal fines against Scotiabank and a Chimbote restaurant, and against BBVA, for failing to block fraudulent transactions on customers' credit and debit cards.
7.78 UIT — S/ 42,790