Can a restaurant, shop or bus in Peru refuse your pet? What about a guide dog?
For an ordinary pet, we found no Peruvian rule that forces a business or a transport operator to accept it: they can restrict entry for objective reasons, announced in advance. A guide dog registered with Conadis is different: the law requires entry, with no extra charge.
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Peruvian State portal (gob.pe) · El Peruano
Checked 1 Oct 2026Next review 29 Mar 2027
Ordinary pet or guide dog: two different rules
“Can they stop me coming in with my dog?” has two answers, depending on the dog.
- An ordinary pet. We found no Peruvian rule that forces a restaurant, shop, hotel or transport operator to accept pets. The business can restrict entry, with conditions.
- A guide dog used by a visually impaired person. Here there is a law: Ley 29830, amended by Ley 30433, and its regulation, Decreto Supremo 001-2017-MIMP. Businesses and transport must let the dog in, with no extra charge.
Ordinary pets: a business can restrict, but must announce it
Article 38 of the Consumer Code (Ley 29571) protects people, not animals:
“38.2 Está prohibida la exclusión de personas sin que medien causas de seguridad del establecimiento o tranquilidad de sus clientes u otros motivos similares. 38.3 El trato diferente de los consumidores debe obedecer a causas objetivas y razonables.”
(Excluding people is banned unless there are reasons of safety, the peace of other customers or similar. Different treatment must rest on objective and reasonable grounds.)
A “no pets” rule does not exclude you. It excludes the animal. So, on our reading, a business can have that rule if it rests on an objective reason such as hygiene, safety or other customers’ peace. This follows from articles 38 and 40; it is not written in those words.
What the business cannot do is make the rule up at the door. Article 40 says:
“Los establecimientos abiertos al público que establezcan restricciones objetivas y justificadas de acceso a sus instalaciones tienen la obligación de informar dichas restricciones a los consumidores, de manera directa, clara y oportuna, en forma previa al acto de consumo, mediante la ubicación de carteles o avisos, de manera visible y accesible en el exterior del establecimiento y, complementariamente, a través de otros medios de información. Las restricciones no pueden ser redactadas de manera genérica o ambigua.”
(Businesses with objective, justified entry restrictions must tell customers directly, clearly and in time, before any purchase, through visible, accessible signs outside the premises and, in addition, by other means. The restrictions cannot be generic or vague.)
“Pet-friendly” is the business’s choice, not a customer right.
Guide dogs: the law requires access
Article 1 of Ley 29830 sets the goal:
“Promover y regular el uso de perros guía y garantizar el libre acceso de las personas con discapacidad visual que hacen uso de estos animales a lugares públicos o privados de uso público, incluyendo medios de transporte y centros de trabajo, así como su permanencia en ellos de manera ilimitada, constante y sin trabas.”
(To promote and regulate guide dogs and guarantee visually impaired people who use them free access to public places and private places open to the public, including transport and workplaces, and to stay there without limits or obstacles.)
The regulation turns this into three rules:
- Businesses (article 10). The person may enter “acompañada permanentemente con dicho apoyo, en igualdad de condiciones que los demás” (always accompanied by the dog, on equal terms with everyone else) any public place or private place open to the public. That includes restaurants, shops and hotels.
- Transport (article 11). The right covers land, rail, air, water, lake and other passenger transport “que presten servicios en el territorio nacional” (operating within Peru). That means buses, trains and domestic flights. The same article says access follows the safety rules of the competent authority.
- No fee (article 12). No “costo adicional” (extra cost) for the guide dog’s entry, movement or stay. Article 2 of the law says the same.
Where limits are allowed
Ley 30433 added article 9: a guide dog can only be limited “en las áreas de acceso restringido” (in restricted-access areas). The regulation defines these as areas limited “por motivos exclusivamente de salud y salubridad” (for health and hygiene reasons alone), and says reception areas and waiting rooms of health facilities do not count. A dining room or shop floor is not a restricted area just because the owner says so.
What the user must show
Article 14 of the regulation asks the user to show the Conadis card proving the dog is in the national guide dog register. People who do not live in Peru must carry official papers from a school recognised by the International Guide Dog Federation, plus proof of the health and hygiene requirements. This matters if you visit Peru with your guide dog.
Fines
Ley 30433 created the infractions and put Conadis in charge of sanctioning them:
| Conduct | Severity | Fine |
|---|---|---|
| Charging extra for the guide dog (transport or business) | Minor | 0.5 to 2 UIT |
| Refusing access to, or travel on, passenger transport | Serious | More than 2, up to 8 UIT |
| Refusing a seat with enough room for the person and the guide dog | Serious | More than 2, up to 8 UIT |
| Refusing entry to a business open to the public | Serious | More than 2, up to 8 UIT |
Other assistance animals
The regulation defines a guide dog as a “perro especialmente adiestrado y acreditado para asistir a una persona con discapacidad visual en su desplazamiento” (a dog specially trained and certified to help a visually impaired person get around). A medical alert dog, a psychiatric assistance dog or an emotional support animal does not fit that definition. We found no law in force that gives them the same rights.
That does not leave people with other disabilities unprotected: article 38 bans discrimination on grounds “de cualquier otra índole” (of any other kind). But whether that protection requires a business to accept their animal is a question the law does not answer directly, and we did not review Indecopi decisions on it.
What this page does not cover
We did not read official ATU, MTC or airline rules on ordinary pets on buses, taxis, the Metropolitano, the Metro or planes, so we do not say what each operator requires. We also do not cover bringing pets into Peru or the health rules for travelling with them. For pets in apartment buildings, see can a building or landlord ban pets?. For the right of admission in general, see discrimination and right of admission.
How to file
- With an ordinary pet, ask before you goNo rule forces the business to accept it. Look for signs at the entrance or call ahead. If there was no announced restriction and staff make one up at the door, you can write that in the *libro de reclamaciones*.
- With a guide dog, always carry the Conadis cardThe regulation asks you to show it to exercise your rights. If you do not live in Peru, carry your guide dog school's papers and the health documents.
- If you are refused or charged for the guide dog, keep a recordAsk for the *libro de reclamaciones*, and note the date, time, place and the name of the person who served you. Keep photos, tickets and witness names.
- Report it to ConadisConadis is the body that sanctions breaches of the guide dog law. If you were also treated in a discriminatory way as a consumer, the Indecopi route is explained on our right-of-admission page.
What people fail to ask in time
And if your dog bites someone inside the shop or the bus, who pays?
Find out before it matters →What most people believe — and what the law says
In Peru you have a right to bring your pet into any business open to the public.
We found no rule that says so. The Consumer Code protects people from exclusion without an objective reason (article 38), but it does not require businesses to accept animals. A business can set an objective, justified restriction, as long as it announces it clearly and in advance (article 40).
A guide dog is just another pet, so a no-pets rule applies to it too.
No. Ley 29830 guarantees free access for a visually impaired person with a guide dog to public places, places open to the public and transport. Refusing entry is a serious infraction that Conadis sanctions.
A restaurant or bus can charge a fee for the guide dog.
No. Article 2 of Ley 29830 and article 12 of its regulation bar any charge for the guide dog's access and stay. Demanding one is a minor infraction.
Peru's guide dog law covers any assistance or emotional support dog.
No. The regulation defines a guide dog as one trained and certified to help a visually impaired person get around. We found no law in force that extends those rights to other assistance animals.
A 'no pets' sign next to the till counts as notice.
Article 40 requires entry restrictions to be announced before you buy anything, with visible, accessible signs outside the business, and not in generic or vague terms.
Frequently asked questions
Can a restaurant refuse to let me in with my dog?
If it is not a guide dog, yes, on our reading. No rule forces businesses to accept pets, and article 38 of the Consumer Code allows entry restrictions for objective reasons such as safety or other customers' peace. What the business must do is announce the rule in advance, with visible signs outside (article 40).
What does a guide dog user have to show?
The Conadis card proving the dog is listed in the national guide dog register (article 14 of the regulation). Visitors who do not live in Peru must carry the official papers of a school recognised by the International Guide Dog Federation, plus proof that the dog meets the health and hygiene requirements.
Are there places where a guide dog can be kept out?
Only restricted-access areas: those limited for health and hygiene reasons alone. The regulation says that reception areas and waiting rooms of health facilities are not restricted areas.
Can a long-distance bus or an airline refuse a guide dog?
No. Article 11 of the regulation covers land, rail, air, water and lake passenger transport operating in Peru, subject to the safety rules of the competent authority. Refusing the trip, or refusing a seat with enough room for both, is a serious infraction.
What about a taxi or a city bus with my ordinary pet?
We did not read an official MTC or ATU rule on ordinary pets in taxis or buses, so we cannot tell you what each operator requires. Ask before you get on.
What the fine is
| Conduct | Severity | Range | Authority |
|---|---|---|---|
| Refusing a visually impaired person with a guide dog entry to a business open to the public Ley N.º 29830, arts. 7.b.3 and 8 (as amended by Ley N.º 30433) The law says «mayor a 2 UIT hasta 8 UIT» (more than 2, up to 8 UIT). | grave | 2 – 8 UIT S/ 11,000.00 – S/ 44,000.00 $3,196 – $12,783 | Conadis |
| Refusing a visually impaired person with a guide dog access to passenger transport (bus, train, plane, boat), or refusing a seat with enough room for both Ley N.º 29830, arts. 7.b.1, 7.b.2 and 8 (as amended by Ley N.º 30433) The law says «mayor a 2 UIT hasta 8 UIT» (more than 2, up to 8 UIT). | grave | 2 – 8 UIT S/ 11,000.00 – S/ 44,000.00 $3,196 – $12,783 | Conadis |
| Charging extra for the guide dog, on transport or at a business Ley N.º 29830, arts. 7.a and 8 (as amended by Ley N.º 30433) | leve | 0.5 – 2 UIT S/ 2,750.00 – S/ 11,000.00 $799 – $3,196 | Conadis |
Fines are set in UIT. When the UIT moves, every fine moves with it. UIT 2026 = S/ 5,500 (Decreto Supremo N.º 301-2025-EF). Reference conversion only. The debt is owed in soles.FX rate as of2026-10-05: US$ 1 = S/ 3.442.
The exact law
Ley N.º 29571, Código de Protección y Defensa del ConsumidorArtículo 38, numerales 38.2 y 38.3read
A business may only exclude people for objective reasons: safety, the peace of other customers or similar
«38.2 Está prohibida la exclusión de personas sin que medien causas de seguridad del establecimiento o tranquilidad de sus clientes u otros motivos similares. 38.3 El trato diferente de los consumidores debe obedecer a causas objetivas y razonables.»
↳Artículo 40read
Entry restrictions must be announced in advance, with visible signs outside
«Los establecimientos abiertos al público que establezcan restricciones objetivas y justificadas de acceso a sus instalaciones tienen la obligación de informar dichas restricciones a los consumidores, de manera directa, clara y oportuna, en forma previa al acto de consumo, mediante la ubicación de carteles o avisos, de manera visible y accesible en el exterior del establecimiento y, complementariamente, a través de otros medios de información. Las restricciones no pueden ser redactadas de manera genérica o ambigua.»
Ley N.º 29830Artículo 1read
Free access for visually impaired people with a guide dog to public places, places open to the public, transport and work
«Promover y regular el uso de perros guía y garantizar el libre acceso de las personas con discapacidad visual que hacen uso de estos animales a lugares públicos o privados de uso público, incluyendo medios de transporte y centros de trabajo, así como su permanencia en ellos de manera ilimitada, constante y sin trabas.»
↳Artículo 2read
No charge for access with a guide dog
«El acceso y traslado de los perros guía en los términos establecidos en la presente Ley no conllevan pago alguno por este concepto a las personas que hacen uso de perros guía.»
Ley N.º 30433 (modifica la Ley 29830)Artículo 1 (nuevo artículo 6 de la Ley 29830)read
Conadis sanctions breaches of the guide dog law
«El Consejo Nacional para la Integración de las Personas con Discapacidad (Conadis) es la entidad competente para conocer el procedimiento administrativo sancionador a que se refiere el primer párrafo»
↳Artículo 2 (nuevo artículo 7 de la Ley 29830), literales a y bread
Infractions: charging extra for the guide dog, refusing transport, refusing a suitable seat or refusing entry to a business
«a. Constituyen infracciones leves: 1. La exigencia de un pago adicional a la persona con discapacidad visual acompañada de su perro guía, por parte del prestador del servicio de transporte. 2. La exigencia de los responsables de la administración de los lugares públicos o privados de uso público de un pago adicional a la persona con discapacidad visual acompañada por su perro guía por el acceso y permanencia de dicho perro guía. b. Constituyen infracciones graves: 1. Negar a la persona con discapacidad visual acompañada de su perro guía el derecho de acceder, permanecer y trasladarse en los medios de transporte de pasajeros terrestre, ferroviario, aéreo, acuático u otros que presten servicios en el territorio nacional. 2. La negativa de asignar al pasajero con discapacidad visual acompañado de su perro guía, un asiento con espacio suficiente para el transporte de ambos, de manera tal que se afecten o disminuyan, como producto del viaje, las capacidades de movilidad o de funcionalidad para las que fue entrenado el perro guía. 3. La negativa de permitir el ingreso de la persona con discapacidad visual acompañada de su perro guía en igualdad de condiciones que los demás a lugares o espacios donde se presten servicios de atención al público, de propiedad pública o privada.»
↳Artículo 2 (nuevo artículo 8 de la Ley 29830)read
Fine scale
«La multa que se aplica como sanción a las infracciones que se cometan van desde 0.5 unidades impositivas tributarias hasta 12 unidades impositivas tributarias y se sujetan a la escala siguiente: a) Infracción leve : De 0.50 de la UIT hasta 2 UIT b) Infracción grave : Mayor a 2 UIT hasta 8 UIT c) Infracción muy grave : Mayor a 8 UIT hasta 12 UIT»
↳Artículo 2 (nuevo artículo 9 de la Ley 29830)read
Only restricted-access areas may limit a guide dog
«Solo se puede determinar límites al acceso, tránsito y permanencia de los perros guía en las áreas de acceso restringido, conforme a las leyes de la materia.»
Decreto Supremo N.º 001-2017-MIMP (Reglamento de la Ley 29830)Artículo 3, numerales 3 y 5read
What a guide dog is, and what a restricted-access area is
«3. Áreas de acceso restringido.- Para efectos de la presente norma, se considera a aquellas áreas sujetas a limitaciones, por motivos exclusivamente de salud y salubridad para el ingreso y permanencia del perro guía. Las recepciones y salas de espera de los establecimientos de salud públicos y privados no son consideradas dentro de las áreas de acceso restringido. [...] 5. Perro Guía.- Perro especialmente adiestrado y acreditado para asistir a una persona con discapacidad visual en su desplazamiento.»
↳Artículo 10read
Access to public places and places open to the public
«Toda persona con discapacidad visual que utilice un perro guía tiene derecho a acceder acompañada permanentemente con dicho apoyo, en igualdad de condiciones que los demás, a lugares públicos o privados de uso público.»
↳Artículo 11read
Access to every kind of passenger transport, including air
«La persona con discapacidad visual que utilice un perro guía tiene derecho a acceder, permanecer y trasladarse en los medios de transporte terrestre, ferroviario, aéreo, acuático, lacustre u otros medios de transportes de pasajeros que presten servicios en el territorio nacional, en compañía de dicho perro.»
↳Artículo 12read
No extra cost for the guide dog
«La persona con discapacidad visual que utilice un perro guía no está obligada a pagar un costo adicional por la entrada, circulación y/o permanencia de su perro guía en medios de transporte y lugares públicos o privados de uso público.»
↳Artículo 14, numerales 14.1.1 y 14.2read
What the guide dog user must show: the Conadis card or, for non-residents, the guide dog school's papers
«1. Exhibir el carné emitido por el CONADIS, que acredite la inscripción del perro guía en el Registro Nacional de Perros Guía, a fin de ejercitar los derechos reconocidos por la Ley y el presente Reglamento. [...] 14.2 Las personas con discapacidad visual no residentes en Perú y que usen un perro guía deben portar y exhibir la documentación oficial emitida por una escuela reconocida por la Federación Internacional de Escuelas de Perros Guía, que acredite la condición de perro guía; así como la documentación necesaria del cumplimiento de las condiciones higiénico sanitarias, a fin de ejercitar los derechos reconocidos por la Ley y el presente Reglamento.»
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