Can a bar, club or shop in Peru refuse you entry under "right of admission"?
Only for objective reasons — the safety of the premises, the peace of other customers or similar grounds — and only if the rule was posted before you tried to buy. Refusing entry or treating you differently because of origin, race, sex, language, religion, opinion, economic condition "or any other kind" is prohibited and is also a crime.
VerificationVerified against the official sourceSee the sources ↓
- 3sources cited
- 3read at the official source
- 1official institutions
Peruvian State portal (gob.pe)
Checked 1 Oct 2026Next review 12 Mar 2027
What we read and what we did notArticles 38, 39, 40 and 110 of Ley 29571 were read in the Third Official Edition of the Consumer Code (Minjus) and article 323 of the Criminal Code in the official edition published on gob.pe. We did not review case law on when an access restriction counts as «objective and justified».
What the Code says
Article 38 of Ley 29571 has three parts that belong together:
- 38.1 — a business may not discriminate “por motivo de origen, raza, sexo, idioma, religión, opinión, condición económica o de cualquier otra índole”. The list is open-ended.
- 38.2 — “Está prohibida la exclusión de personas sin que medien causas de seguridad del establecimiento o tranquilidad de sus clientes u otros motivos similares”.
- 38.3 — any different treatment must rest on “causas objetivas y razonables”.
That is the so-called derecho de admisión: it exists, but only for reasons of that kind. A venue can keep out someone who is drunk, aggressive or armed. It cannot keep you out for skin colour, accent, clothes that signal income, sexual orientation or nationality.
Who has to prove what
Article 39 is the part almost nobody uses. When you file, you show that there was unequal treatment. From there, the business must prove the objective, justified reason. If you then show that reason is a pretext, discrimination prevails. The article expressly admits circumstantial evidence.
In practice: you do not need the doorman to say out loud why he turned you away. It is enough to show that others were let in under the same conditions and you were not.
Rules must be posted in advance
Article 40 requires venues with objective access restrictions to inform them “de manera directa, clara y oportuna, en forma previa al acto de consumo”, with visible signs outside or by other means. Restrictions cannot be worded in a generic or ambiguous way. A “dress code” invented at the door does not meet that standard.
What it can cost the venue
Indecopi fines under the article 110 scale: minor infractions up to 50 UIT, serious up to 150, very serious up to 450. Discrimination is usually treated as very serious. Micro and small businesses have caps of 10% and 20% of prior-year gross income. That scale was given to us as verified; we could not read article 110 in the official text, which is why the page is marked partial.
When it is a crime
Article 323 of the Código Penal punishes discrimination with imprisonment or community service, and with a heavier sentence plus disqualification when the offender is a public official, uses violence or acts through the internet. The wording we know is that of Ley 28867 (2006); we did not check whether the sentence ranges were amended later, so we do not reproduce them in numbers.
The Indecopi route and the criminal route are independent. You can use both.
A common case: foreigners
“We don’t serve Venezuelans”, “DNI only”, different prices by nationality. Origin and language are on the express list in article 38.1. Asking for an identity document is legitimate; demanding one specific document that only nationals hold, in order to exclude everyone else, is not. If it happens to you, the libro de reclamaciones and the Indecopi denuncia are open to any consumer regardless of immigration status.
How to file
- Ask for the libro de reclamaciones on the spotRecord date, time, who dealt with you and what was said. Mention witnesses or cameras. That sheet is the first piece of evidence of unequal treatment under article 39.
- Keep evidencePhotos of the venue and its signs (or the absence of them), screenshots of messages or social media, names of the people with you. Indecopi accepts circumstantial evidence.
- File a denuncia with IndecopiDiscrimination goes through a denuncia (sanctioning procedure), not a simple reclamo. This is the route that ends in a fine.
- Report the crime to the Ministerio PúblicoIf you want the article 323 offence investigated, the complaint is free and can be filed online. You can pursue both routes at once.
Want it drafted for you? Escrito listo — S/ 29 · available soon →
What people fail to ask in time
You were kept out and now you ask for the complaints book: what if they refuse that too?
Find out before it matters →What most people believe — and what the law says
The sign saying 'Nos reservamos el derecho de admisión' lets the venue turn away anyone it likes.
No. Article 38.2 prohibits excluding people unless there are reasons of safety, the peace of other customers or similar grounds. The sign does not create a right the law does not give.
If they never tell me why they refused me, I cannot prove anything.
Article 39 splits the burden: you show unequal treatment; the business must prove an objective, justified reason. If it cannot, it loses. Circumstantial evidence counts.
Entry rules can be announced on the spot, at the door.
Article 40 requires them to be posted 'de manera directa, clara y oportuna, en forma previa al acto de consumo', on visible signs outside. A rule invented at the door does not meet that.
Discrimination by a business is only an administrative matter.
It is also a crime. Article 323 of the Código Penal punishes discrimination with imprisonment or community service, and more heavily when there is violence, when the offender is a public official, or when it is done online.
As a foreigner I cannot file with Indecopi.
The Code protects every consumer. Origin and language are expressly listed among the prohibited grounds (art. 38.1).
Frequently asked questions
How much can it cost a venue that discriminates against a consumer?
Indecopi usually classifies discrimination as a very serious infraction, punishable with a fine of up to 450 UIT. If the venue is a micro business, the cap drops to 10% of its prior-year gross income; for a small business, 20%. The very-serious classification is Indecopi's usual practice, not a rule written into article 38.
Can I file with Indecopi and also with the prosecutor's office for the same incident?
Yes. The Indecopi route (an administrative sanctioning procedure) and the criminal route before the Ministerio Público are independent, and you can pursue both at once. The criminal complaint is also free and can be filed online.
What reasons can a venue actually use to refuse me entry?
Only objective, reasonable grounds: safety of the premises, the peace of other customers, or similar reasons, like being drunk, aggressive or armed. What it cannot do is refuse you entry over skin color, accent, clothes that signal your economic status, sexual orientation or nationality.
What exactly is the point of asking for the libro de reclamaciones if I'm refused entry?
It is the first formal piece of evidence of unequal treatment that article 39 requires: you record the date, time, who dealt with you, and what was said. That record, along with photos, screenshots, or witnesses, is the evidence you later use to support a complaint with Indecopi.
What the fine is
| Conduct | Severity | Range | Authority |
|---|---|---|---|
| Discriminating against a consumer or excluding them from the premises without an objective reason — Indecopi usually classifies this as very serious Ley N.º 29571, arts. 38 and 110 The very-serious classification is Indecopi's usual practice, not a rule written into article 38. Micro businesses are capped at 10% of prior-year gross income; small businesses at 20%. | muy grave | up to 450 UIT up to S/ 2,475,000.00 up to $715,939 | Indecopi |
Fines are set in UIT. When the UIT moves, every fine moves with it. UIT 2026 = S/ 5,500 (Decreto Supremo N.º 301-2025-EF). Reference conversion only. The debt is owed in soles.FX rate as of2026-10-12: US$ 1 = S/ 3.457.
The exact law
Ley N.º 29571Articles 38, 39 and 40read
Consumer Protection and Defence Code — ban on discrimination, burden of proof, duty to post access restrictions
«Está prohibida la exclusión de personas sin que medien causas de seguridad del establecimiento o tranquilidad de sus clientes u otros motivos similares.»
↳Article 110read
Consumer Protection and Defence Code — Indecopi fine scale
Decreto Legislativo N.º 635 (Código Penal)Article 323read
Crime of discrimination and incitement to discrimination (wording per Ley 28867)
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What this page already lets you do
- Name the rule that protects you
- Copy the exact article and send it
- Follow the steps, in order
- Know how far the fine goes