MYPE pack: 2 documents for your business

For someone running a small business who wants the two documents that come up most: answering a complaints-book reclamo and filing a defence with Sunafil.

Not legal advice or representation. You build each document with your business details from a fixed template, exactly as if you bought it on its own. The defence is filed through the channel the Sunafil notice names; it cannot be used to appeal a fine decision or to go to court.

How it works

You pay S/ 25 once (separately they would cost S/ 30: you save S/ 5).
You get a code worth 2 documents, for any of the documents below, valid for 180 days from payment.
You fill in each document on its own page with the code already applied: you see the draft and download it without paying anything else.

The code is worth 2 documents in total, not one of each: if you need two documents of the same kind, you can use it twice on the same one.

Documents included

Response letter to a complaints-book reclamo or queja On its own: S/ 15

A customer left a reclamo or queja in your complaints book and you answer it in writing.
Company's written defence (descargos) in a Sunafil sanction proceeding On its own: S/ 15

Sunafil served you an infraction record, a statement of charges or the final investigation report, and you file your defence.

Secure card payment through Culqi. We do not store your card details.

We do not keep your email (it goes to Culqi for the receipt). The order is deleted 24 hours after payment; the code carries none of your details.

Also free, without the pack

These tools are not part of the pack and do not use the code: they are free for anyone.

Complaints book kit Free

The notice for your premises (Annex II), the complaint sheet in force (Annex I), the notice for your website (Annex III) and the date to answer each complaint within 15 business days, with a calendar reminder. Formats copied from the regulation.
Notice signs for your business Free

Print the service-charge sign (up to 13 %, only if agreed with your staff), the priority-service sign and your price list, each with the rule that requires it.
Check the terms of an adhesion contract Free

Tick what a clause does and see which part of Articles 47–51 of Law 29571 describes it, with the text of the law. For consumers who signed and for businesses checking their contract before using it.