Response letter to a complaints-book reclamo or queja

We draft the written response to a reclamo or queja registered in your complaints book, within the fifteen business days with no extension the law requires, using the details you give us. This is not legal advice or representation, it does not replace registering the complaint in your own book, and it does not guarantee the customer will be satisfied.

This is not legal advice or representation. The law requires answering every reclamo and queja registered in your complaints book within fifteen (15) business days with no extension (articles 24.1 and 152 of the Consumer Protection and Defence Code, Ley N.º 29571, as amended by Ley N.º 31435), whether or not you uphold the customer's claim. This letter is your written response — it does not replace registering the complaint in the book, which you must keep together with this response and proof of its delivery for two years (article 12 of the regulation), and it does not guarantee the customer will be satisfied with your decision. See also the complaints book compliance guide.
Write "reclamo" (about the product or service) or "queja" (about how you were treated), matching how it was registered in the book.
Copy it or summarize it as it appears on the registered sheet.
Explain whether the reclamo or queja is upheld, what you will do, or why what was asked doesn't apply.
For example: a refund, exchange, repair, and the timeframe for it.

It is a draft that you review and file yourself. It is not legal advice or representation. Delivering it is free and you do not need a lawyer; what you pay for is the drafting.

What happens to what you type

  • We keep what you type into this form only to build the document. If you do not pay, it is deleted automatically after 2 hours. If you pay, it is deleted 24 hours after payment, together with the download link.
  • This assistant uses no artificial intelligence: the document comes from a fixed template, and your text is not sent to any AI service.
  • Payment is processed by Culqi. We never see or store your card details. The email you give for the receipt is sent to Culqi, which issues the receipt; Mis Derechos does not keep it.

More detail, and how to ask us to delete your data sooner: privacy policy (Ley 29733).