Complaint for the Libro de Reclamaciones of a public entity

We draft the text of your complaint for the Libro de Reclamaciones of a municipality, ministry or other public entity, with the 30-business-day deadline of Supreme Decree 007-2020-PCM. You file it yourself on the government platform or in the paper book. This is not legal advice or representation.

This is not legal advice or representation. It is the text of your complaint to the entity that served you, citing articles 4.1, 14, 15 and 16.2 of Supreme Decree 007-2020-PCM. You file it yourself on the digital Libro de Reclamaciones, reclamos.servicios.gob.pe: choose the entity and office, paste what happened and what you ask for, and you can attach the PDF. If the platform is down, use the entity's paper book. The entity has up to 30 business days from the day after the complaint is registered to answer (article 14), filing is free (article 15) and they must give you a copy of the record. If they ask you to complete details, you have 2 business days (article 16.1). It is not for complaints about health services, which have their own rule (article 3.2), nor for challenging a written decision. If 30 business days pass with no answer, the next step is a complaint to the Defensoría del Pueblo. Read more in the complaints book for public entities.
Give an address, an email or both.
If you give one, the complaint authorises notice by email (article 17).
For example, "Municipalidad Distrital de Miraflores" or "Superintendencia Nacional de Migraciones".
What your complaint is about (optional)
This is the list in article 4.2 of Supreme Decree 007-2020-PCM. It is open-ended: if your case does not fit, tick nothing.
What procedure or service you went for, what happened, at what time, who served you if you know. In your own words.
For example, "that my procedure be processed" or "that I be given the requirements in writing".

It is a draft that you review and file yourself. It is not legal advice or representation. Delivering it is free and you do not need a lawyer; what you pay for is the drafting.

What happens to what you type

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